FRANKIE4 - ELLIE V

Shipping

Grundy's Shoes offers FREE SHIPPING on all orders over $100.

We will endeavour to process and dispatch orders within 1-3 business days, however orders made on weekends and public holidays will be processed and dispatched within 1-4 business days. Express Post orders will be processed and dispatched within 1-2 business days.

Any orders made after 3pm will be dispatched the next business day.

Returns Policy

If, for any reason you are unhappy with your purchase, we will happily provide you with a refund*. Simply return your unwanted goods to us;
- Unworn
- In its original condition
- In its original shoe box
- Within 14 business days from the date of receiving the product, together with a copy of our returns form (Please note that this refund policy is for ONLINE PURCHASES only. If you have purchased your shoes in-store, a 7 day refund/30 day exchange policy applies)
- We do not refund accessory/shoe care items
- Postage costs are non-refundable

We will not accept refunds in-store, all refunds will be processed through Head Office using the original method of payment at the time of purchase (Credit Card, PayPal, Afterpay or ZipPay.) This will occur within 1-5 business days of receiving the item/s at our Head Office and during business hours only (Monday - Friday 9am-5pm).
*An online refund will not be processed if the goods returned do not comply with our Returns Policy

Exchanges

Grundy's Shoes do not exchange online orders, if you have an item you wish to exchange, please return the original item and place a new order.

Please note that returned items remain the responsibility of the customer and are returned at the customers expense unless the item is faulty, damaged or in the case of incorrect supply of shoes, so remember to ask for proof of postage/parcel tracking in case it goes missing.