Care Package Providers

Care Package Providers,

 

To assist in maximising efficiency & reducing unnecessary effort for both clients and care providers, please review our simple guide on how to advise your clients on the process of using a care package to purchase shoes with Grundy’s Shoes.

 

MAIN POINTS FOR CLIENTS AND HEALTHCARE PROFESSIONALS TO NOTE

-        We do not accept Bank transfers or BSB payments

-        Purchases need to be paid by cash or Eftpos instore, or alternatively, online purchases can be done through our website (we can assist if required)

-        We don’t hold shoes

-        If shoes have been worn and deemed unsuitable, they can’t be refunded or exchanged

 

To ensure a smooth process for both clients and care providers, here’s how to assist your clients in purchasing shoes using a care package.

 

STEP 1 - CLIENT TO VISIT IN-STORE IF THEY NEED TO BE FITTED FOR PRODUCT

Unless the client already knows the product required, they are welcome to head into any of our 3 stores to be fitted for shoes as part of the package.

It’s important to note that while our staff can suggest and fit footwear for your client, our staff are not health care professionals and if your client requires specialised footwear, we suggest a recommendation is made by a podiatrist and/or a healthcare professional.

Please note: Our website is a quick and easy way for clients to browse to see if we stock any brands that are recommended to them.

 

STEP 2 - ADVISE OUR FRIENDLY STAFF THEY ARE PART OF A CARE PACKAGE

For our staff to assist in the best way, it helps if the client or carer advises our staff at the start of process that they are part of a care package, and we will provide a quote for any footwear selected. Once the shoes have been decided, our staff can email the care provider the quote and/or or give the client a printout of the quote which they can alternatively provide to you. (Please note that accounts cannot be set up and we do not take phone payments. Products cannot be taken prior to full payment)

 

STEP 3 – PLACING AN ORDER FROM OUR ONLINE STORE

When the provider has received the quote, they can then order the clients shoes from our website.

Please enter the client’s details in the customer and shipping tabs and provider details in billing tab. Once ordered online our online team will receive your order and we can package and post to the client. Alternatively, at online checkout you can opt to have the order a Click and Collect in-store if the client would prefer to collect from one of our three stores. The provider will receive a paid invoice via email to the email address listed on the order.

 

RETURNS AND EXCHANGES

·       Unworn items in original packaging can be returned, please refer to the Returns Centre on our website for policy requirements.

·       Refunds go to the original payer (provider)

·       We don’t exchange online purchases; a new order must be placed if a different shoe is needed.

 

 

If you have any questions or need assistance, feel free to reach out to Alison Hammond at estore@grundysshoes.com.au.